We use Canada Post, UniUni and UPS to send most of our orders in Canada.

Delivery times are not guaranteed and may be affected by holidays and seasonal volume, but you can generally expect delivery within the following time frames: 2-3 business days for your local area. 3-5 business days within your province. 3-9 business days across Canada.

We start preparing your order as soon as it comes in on a business day and ship it out as quickly as possible. Delivery in Toronto & GTA is free on orders of $100 or more.

An automated email is sent to the address you provided when your order is placed and again when it ships. If you don’t see it in your inbox, please check your spam or junk folder. If you still can’t find it, contact us at info@govie.shop.

We process orders as quickly as possible, but we will do our best to accommodate any change. The quickest way to reach us is by email at info@govie.shop. Please include your order number and the changes you need, and we will let you know as soon as possible whether we were able to make them.

At checkout, enter your code in the Discount code or gift card field and click Apply. Your order total will update. Please note that only one discount can be applied to an item at a time. If you have a second code to redeem, you’ll need to complete a separate order.

The full cost of your order is charged to your card as soon as the order is placed.

All returned items are inspected, and items returned in a condition that is no longer sellable will not be refunded. We inspect and process returns within 3 days of receiving the item(s). After that, it can take 7-10 business days for the refund to appear on your account. Refunds are issued to the original payment method used at checkout.

If you are returning an unsuitable item, we will refund the cost of the item only, not the original delivery cost. If you are returning a faulty item, we will refund both the original shipping cost and the return delivery cost.